Shipping policy

RADō DRIFT

Welcome to RADō DRIFT! Here’s how we get parts from our Longwood, Florida pro shop to you (or ready for pickup at the track).

Processing time

Most orders ship the same or following business day.

Orders placed by 12:00 PM Eastern Time on a business day ship the same day. Orders placed after that cutoff ship the next business day. Orders placed on weekends or holidays are processed on the next business day. Pre-order and special-order items ship according to the dates noted on the product page (those override the same/following-business-day timeline).

Where we ship

United States. We fulfill online orders to addresses in the United States (including the states and U.S. territories configured in our domestic shipping zone).

International. We also ship internationally to: United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, and Singapore.

Shipping methods & rates

Shipping rates are calculated at checkout based on your cart, destination, and the options available for your order.

Free shipping (United States)

Orders totaling $199.00 USD or more (before shipping) qualify for free Economy shipping within the United States.

Duties, taxes & customs (international)

International customers are responsible for any customs duties, import taxes, brokerage fees, or similar charges assessed by their country. Those fees are not included in our shipping rates and are collected by the carrier or local customs—not by RADō DRIFT.

Local pickup

Local pickup is available at checkout for in-stock shippable items. We do not offer local delivery; local pickup is available instead.

Pickup location:
RADō Drift Circuit
1024 Savage Court
Longwood, FL 32750
United States
Phone: (407) 580-6233

Pickup orders are typically ready within about 24 hours after you place the order. We’ll email you when your order is ready. Please bring your order confirmation and a matching ID when you pick up.

Shop / track hours (for pickup timing—hours can shift on event days):

  • Monday: 9:00 AM – 4:00 PM and 6:00 PM – 11:00 PM
  • Tuesday: 9:00 AM – 4:00 PM
  • Wednesday: 9:00 AM – 11:00 PM
  • Thursday: 9:00 AM – 4:00 PM
  • Friday: 9:00 AM – 4:00 PM
  • Saturday: 11:00 AM – 11:00 PM
  • Sunday: Closed

Check the events calendar or @rado_drift if you’re coming on an event day.

Tracking

When your order ships, we’ll send a confirmation email with tracking information (when the carrier provides it). Use that link to follow your package. If you haven’t received tracking within a few business days after the expected ship date, email us at info@radodrift.com with your order number.

Address accuracy

Please double-check your shipping address at checkout. We’re not responsible for packages delivered to an address you entered incorrectly, or for delays caused by an incomplete or undeliverable address. If a package is returned to us because of an address issue, contact info@radodrift.com—we’ll help arrange reshipment; additional shipping charges may apply.

Lost, stolen, or damaged packages

Please inspect your order when it arrives. You must report damaged, defective, wrong, or missing items within 72 hours of delivery (as shown by tracking), and include your order number and photos, so we can evaluate the issue and make it right—same spirit as our Refund policy.

If tracking shows delivered but you can’t find the package, check with neighbors and your carrier first, then contact us. For packages lost or damaged in transit after we’ve shipped them with tracking, we’ll work with the carrier and help resolve the order. Stolen packages after confirmed delivery may be limited in what we can cover—reach out and we’ll advise case by case.

Partner / Collective items

Some catalog items may be fulfilled by partner suppliers (Shopify Collective). Those items can show carrier rates calculated for that supplier at checkout, which may differ from rates for items we ship from our Longwood shop.

Items that don’t ship

These products are not shipped:

  • RADō Drift Track Fee (open-track session) — used at the track in Longwood
  • Monthly Track Membership — track access during operating hours; managed as a membership, not a parcel

Event / SDC registration, when offered, is for attendance at RADō Drift Circuit (or as described on the event page)—not a shipped product. Confirmation is by email / at the track as stated for that event.

If your cart only contains non-shippable items, you won’t see parcel shipping charges for those lines.

Holidays, weekends & busy event weeks

Same- or next-business-day shipping refers to business days. We don’t process outbound parcel orders on Sundays or holidays when the shop is closed. Big event weekends (including SDC rounds) can slow packing—if a delay looks likely, we’ll do our best to update you.

Returns & shipping labels

Returns are covered by our Refund policy. Contact us before sending anything back. If your return is approved, you will be responsible for shipping charges back to our location. Unsolicited returns may not be accepted. A restocking fee of 10% applies as described in the refund policy.

Contact

Questions about an order, pickup, or shipping options?

RADō DRIFT
RADō Drift Circuit
1024 Savage Court
Longwood, FL 32750
United States

Email: info@radodrift.com
Phone / text: (407) 580-6233

This policy is part of your agreement with us along with our Terms of service and Refund policy.